We maintain a generous return policy and we will gladly receive any returned product if you are not satisfied. The following return policies are strictly enforced:
1) Products must be unused and in original packaging.
2) You must obtain authorization for a return prior to returning any product. A refund will not be given on items returned without authorization. An item being returned with authorization must be received within 30 days of the purchase date. Please see instructions below for the procedure of obtaining authorization.
3) Shipping/Handling charges are not refunded, and return shipping is not reimbursed.
4) Products must be packed safely for return.
5) There is a 15% restocking fee on wholesalecandlesdirect.com orders. Any candle returned not in the original condition will not receive a refund. The 15% restocking fee will be deducted from the price of the candle, and the balance will be refunded to the account used for original payment.
6) If a package is refused and comes back to us with insufficient postage paid, items will not be refunded. If we do pay the insufficient postage amount to receive the return, that amount will be deducted from your refund total.
To Obtain a Return Authorization:
Please log in to your account by clicking on the "My Account" link at the top of the page. Once you have logged into your account, click on "Add Request" and enter your return request information. We will process your request and respond within 1 business day. Do not return any items other than what is approved through your request.
Wholesale Candle Direct (WCD)
2152 Ralph Ave #103
Brooklyn NY 11234
Please note on the box the Return Authorization Number.
What If I Receive The Wrong Item Or A Damaged Item?
If you receive an incorrect item or a damaged item, please log in to your account by going to www.dlightonline.com and clicking on the "My Account" link at the top of the page. Once you have logged into your account, click on "Add Request" and enter your return request information.
We will process your request immediately, and will send out a replacement at no charge. When you receive your replacement shipment, you may find a pre-stamped, pre-addressed envelope, ARS (Authorized Return Sticker), or CT (Call Tag). If you receive this in your replacement package, follow the instructions provided to return the damaged merchandise to us.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.